Small Business Guide to Going Contactless

In this digital age, it is important and imperative to maintain an online presence for any small business. Such presence is even more crucial during the COVID-19 pandemic when customers are required to socially distance and are under stay at home orders. 

The following resources provide your business a guide to going digital by answering some of the frequently asked questions. 

1) How do I update my listing on Google Maps?

• Updating my hours of operation
• Adding a phone number
• Uploading pictures
• Setting up Google My Business
• Listing a deal or special offer

2) What kind of pictures of my business do I need in my marketing materials? 

Photographing....

• The inside of my store 
• Dishes on our menu
• Products on our shelves 
• Using free stock photos

3) How do I create a social media profile? 

• Creating a Facebook profile
• Creating an Instagram profile
• Premade Facebook posts for businesses

4) How do I set up remote/cashless payment options? 

• Using Toast 
• Using Cash App
• Using Paypal
• Using Venmo 

Notes on Fees

• Toast charges 1.8%+$0.15 per transaction fee.

• Cashapp for business charges a 2.75% processing fee.

• Paypal for business charges 2.9%+$0.30 per sale.

• Venmo for business is owned by Paypal and charges the same price as Paypal. 

5) How do I offer digital gift cards? 

• Gift Cards with Toast
• Gift Cards with Kabbage
• Gift Cards with Square
• Gift Cards with Gift Up! 

Notes on Fees

• Kabbage charges 2.5% processing fee per gift certificate.  

• Gift Up charges 3.49 processing fee for every card you sell online( with a minimum $0.5 transaction fee). 

• Square up charges a processing fee of 2.6%+ $0.1 for contactless payments(swiped or inserted cards) and a 3.5%+$0.15 for virtual payments.

• Toast charges a processing fee of 1.8%+$0.15 per swiped transaction with no monthly or annual fees. 

6) How do I set schedule curbside pick-up for my store? 

• Scheduling with Square Appointments
• Scheduling with SimplyBook.me

7) How do I set up delivery or curbside pickup for my restaurant? 

• Online ordering with Toast
• Online ordering using Chowbus
• Online ordering using Chownow
• Online ordering using blackandmobile

   Read this Before choosing GrubHub or Uber Eats:

• Getting started with Grubhub
• Getting started with UberEats

8) How do I set up grocery delivery?

• Delivery with Mercato 
• Delivery with Chow Bus 

9) How do I make a free website for my business? 

• Sign up to get free help building your website Temple's IBIT

10) Create a GoFundMe page for your small business as part of the GoFundMe Small Business Relief Initiative

11) What’s the cheapest way to ship my products? 

• Shipping with USPS, UPS, FedEx, or DHL
• Discounted shipping with Shopify 
• Discounted shipping with eBay

12) Businesses can apply for a free short-term loading zone with the City of Philadelphia

13) How do I create an online storefront?

• Creating storefront with Shopify
• Creating storefront with Facebook Shops
• Creating storefront with eBay · eBay's Up & Running program helps transition stores to online with a free three month eBay store
• Creating storefront with Etsy
• Creating storefront with Fortune3
• Creating storefront with BigCommerce

14) Brim offers a Free Customer Loyalty Program for Businesses 

15) When should I consider Fulfillment by Amazon or a 3rdParty Logistics provider?

If you have any more questions, please feel free to reach out to us in the chat section!